Demand for air ambulances is rising as rural hospitals shut : NPR

Flight nurse Denise Saucier begins loading a stretcher and tools right into a helicopter on the tarmac at LifeFlight of Maine’s Bangor headquarters. It takes only some minutes for the crew to arrange for takeoff.
Elaine Appleton Grant for NPR
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Elaine Appleton Grant for NPR
Clipboard in hand, pilot Will Bradbury stands close to a helicopter at LifeFlight of Maine’s Bangor headquarters. He is operating down emergency touchdown ideas together with his crew.
“If we have to get out rapidly due to smoke or fireplace, simply watch the terrain so that you simply’re not strolling uphill into the rotors,” he reminds flight nurse Denise Saucier and paramedic Brian Merklin.
The staff is on the brink of take off on a medical transport flight. Saucier folds herself into the compact helicopter. She’s labored for the air ambulance service for seven years and nonetheless calls it a dream job.
Dream job or not, the lifetime of a flight clinician is tough and, given the headwinds slamming rural healthcare, getting tougher.
Pilot Will Bradbury runs down emergency touchdown ideas together with his crew forward of a flight from LifeFlight of Maine’s Bangor headquarters.
Henry Frank/LifeFlight
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Henry Frank/LifeFlight
Since 2015, demand for medical flights in Maine has doubled. In 2025, LifeFlight crews flew 3,031 flights, a couple of each three hours. This yr, demand is up one other 10%.
Nationwide, air medical providers are filling the gaps left behind as rural hospitals shut, convert to outpatient-only rural emergency hospitals, or cease providing unprofitable providers like labor and supply.
And, as Medicaid cuts estimated by the Congressional Price range Workplace at $911 billion over ten years take impact, it will worsen. Lots of extra rural hospitals or maternity departments are at rapid danger of closing. With each closure, medical care will get additional away.
And, more and more, floor ambulance stations, lots of that are additionally struggling to maintain their doorways open, cannot meet the necessity. That leaves flight clinicians like Saucier and Merklin seeing extra sufferers each day.
“We’re seeing this throughout the board. The necessity for air medical providers is growing yr over yr,” says Nicholas George. He runs the ETHOS Database, a nationwide monitoring system for air medical applications.
When the agricultural well being care system breaks, EMS — on the bottom and, more and more, within the air — is the backstop.
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Healthcare of final resort
Each week or two, Saucier finds herself on a flight to one among Maine’s hundreds of islands. Often, crews even land within the state’s huge forests and mountains, then take snowmobiles to succeed in sufferers.
However “scene calls” to roadside — or trailside — accidents are lower than 10% of LifeFlight’s transports. (They are a greater proportion in city areas.)
Most are interfacility transports, like at this time’s. They will stabilize a affected person at a small, native hospital and fly them to a bigger, higher resourced one.
Saucier glances out the window for hazards. The view nonetheless reminds her of the function the group performs in Maine, one of many nation’s most rural states.
“You go so lengthy of a distance with out seeing any homes, any roads,” Saucier says. “It actually hits residence how rural Maine is and the way mandatory EMS is within the state.”
And the stress is on air ambulances as floor providers in Maine are more and more strained. The system is so fragmented that sufferers can fall by way of the cracks. Final yr, a lady in a small northern Maine city died whereas the county dispatch middle referred to as 10 ambulance providers. None responded.
Pilot Will Bradbury guides the helicopter throughout a flight over rural Maine (proper). The view out the window contains a number of the many lakes close to Bangor (left).
Elaine and Frank
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Elaine and Frank
Air ambulance providers, although, include distinctive challenges, significantly because the COVID-19 pandemic. It has been tough to retain workers with the medical experience to deal with all the pieces from coronary heart assaults to accidents to fragile newborns, and who can keep on with the demanding job with out burning out.
Virtually 1 / 4 of ground-based EMS staff leaves the sphere yearly. Whereas there isn’t any complete staffing information for air medical providers, flight clinicians face a slew of distinctive stresses, together with harmful circumstances; lengthy shifts and unpredictable hours; ever-increasing coaching and certification necessities; and vital psychological well being burdens. After which there’s the pay, which is low all through emergency medical providers.
For years, LifeFlight retained solely 60% to 70% of its staff, says CEO Joe Kellner.
“This can be a actually laborious job,” Kellner says. “By their job description, they’re seeing individuals on their worst day, time and again.”
A specialty ambulance designed to move newborns who want important care. Northern Gentle is one among Maine’s massive hospital techniques; it really works in partnership with LifeFlight of Maine. By the tip of the yr, Maine could have misplaced 12 of its labor and supply departments, inflicting a statewide scarcity of birthing facilities.
Elaine Appleton Grant for NPR
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Elaine Appleton Grant for NPR
Coaching elite clinicians
This yr, for the primary time in 9 years, LifeFlight is sort of absolutely staffed. One of many nation’s handful of unbiased nonprofit air medical corporations, LifeFlight has taken an modern strategy to the issues that plague the business, together with a mixture of higher coaching, greater pay and in-house psychological well being help.
Mike Abernethy, an EMS knowledgeable and retired emergency drugs professor on the College of Wisconsin, considers the corporate one among a handful of mannequin applications for the business. LifeFlight of Maine is a nonprofit, in contrast to a lot of the business, which is dominated by for-profit companies with reputations for charging exorbitant costs.
“There’s simply completely no comparability within the aviation and medical high quality of those applications” versus a median for-profit air medical enterprise, Abernethy argues.
When Kellner, a paramedic himself, grew to become CEO in 2023, he started addressing the recruitment and retention issues. What LifeFlight calls the “Important Care Academy,” a six- to eight-month orientation program, is meant to handle each points.
Emergency important care advances rapidly. So most clinicians want common schooling, each to stay profitable on the job and to get employed within the first place.
Seen by way of the window of a management room, Chuck Hogan, LifeFlight of Maine’s chief medical officer, (left) stands subsequent to a “respiration, bleeding” dummy in a faux hospital room. He is getting ready for a simulation of an emergency, designed to check clinicians’ abilities.
Elaine Appleton Grant
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Elaine Appleton Grant
On one other day at headquarters, 4 instructors sit in a claustrophobic management room. By means of a window wanting into what seems to be a hospital room, paramedics Daniel Horne and Brad Alleger are present process an annual abilities evaluation, a simulation of a real-life medical disaster.
Dr. Dave Saquet activates a mic and coughs. “It is laborious to breathe,” he whispers urgently. “It hurts all over the place.”
His voice appears to be coming from the affected person — a respiration, bleeding model mendacity on a hospital mattress.
“What occurred to you?” Horne asks.
“My home was on fireplace,” Saquet chokes out.
A wall monitor shows the affected person’s very important indicators — which Saquet is manipulating on his laptop computer.
Medics and nurses right here do simulations usually, each to go the Important Care Academy, and in addition to remain updated on occasional however important occasions, like emergency births, new child resuscitation, and burns. Earlier than the evaluation ends, the paramedics could have tried and did not intubate the affected person. After that “failure,” they carried out an emergency process to allow respiration, switching from the model to a pig trachea.
As a result of it is laborious to seek out recruits certified sufficient for the rigorous coaching, the corporate additionally began a mentorship program for individuals contemplating making use of. Some even attend the academy, gaining abilities even when they will by no means work for LifeFlight.
Success comes slowly: Lately, LifeFlight employed one among final yr’s mentees.
Experiments
Kellner instituted an uncommon change that he says even nurses endorse: LifeFlight raised paramedics’ pay to match flight nurses’ compensation. Industrywide, paramedics make much less. That retains prices down, which is why pay fairness is uncommon. Kellner believes the change has helped with recruitment.
One other experiment: LifeFlight employed a full-time mental-health counselor.
EMS staff’ charges of post-traumatic stress harm, anxiousness and despair are extra thanfive occasions greater than the typical American’s.
“That has led individuals to depart this career,” Kellner says.
That was true for paramedic Brian Merklin, who was working for a distinct service in Nevada in the course of the pandemic.
“We obtained hit actually laborious,” he says. “The crews have been simply flying nonstop. We did four-day shifts, so for 96 hours we have been simply going, going, going.”
A couple of third of the workers stop, he says. “They have been getting air medical service plus COVID, proper within the enamel.”
Ultimately, Merklin too wanted a break. He left the career for just a few years. Then, when he felt the urge to fly once more, he discovered LifeFlight.
A LifeFlight of Maine helicopter and crew on the firm’s base at Bangor Worldwide Airport in Maine.
Henry Frank/LifeFlight
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Henry Frank/LifeFlight
At this time’s journey
The helicopter, which took off from Bangor, lands on a neighborhood hospital’s rooftop helipad. Merklin and Saucier hurry to the affected person’s aspect. Most LifeFlight sufferers are unconscious or too unwell to consent to share their tales, so the small print are non-public. The accidents are stunning. If this affected person does not get to a trauma middle rapidly, they could die.
Merklin and Saucier are unfazed.
But it surely’s this type of incessant trauma publicity that makes psychological well being help for first responders so invaluable.
Merklin serves on a peer help staff.
“There’s plenty of lip service paid … to the fee to your psychological well being on this career. However that is the one place I’ve ever labored that really offered help,” he says. “I’d like to see it take maintain in different areas.”
If counseling retains two or three individuals from leaving, it is a sensible funding, Kellner argues: “The price of coaching any person new into our group is about $100,000.”
As each air and floor EMS change into much more important, the duty is to recruit and maintain extra individuals like Merklin and Saucier.
As a result of, if lots of extra hospitals do shut, extremely skilled EMS staff often is the solely individuals standing between sufferers dying and getting the care they want.
Elaine Appleton Grant’s reporting was supported by the Nationwide Institute for Well being Care Administration.



